Our Customer Charter is reflective of the EACH Service Principles which were co‑designed with our consumers. Our charter states “what” you can expect from us, while the Service Principles outline “how” we will work to ensure that we deliver on our charter. Both of these inform our Values and Behaviours.
We are committed to being a customer centric organisation. Our broad definition of customer means we are inclusive of all people who interact or engage with us, either externally or internally. Our customers include consumers, clients, participants, patients, carers, the community, stakeholders, partners, staff, volunteers and members.
OUR CUSTOMER PROMISE
Health. Hope. Opportunity.
OUR CUSTOMER CHARTER
We put you at the centre of everything we do.
We believe making change is possible for everyone.
We never assume we know what’s best for you.
We communicate openly and ensure you and your key supports are always kept informed.
We build safe, responsive and innovative services that support you to achieve your goals, and grow with you as your needs change.