EACH Housing values the perspective and input from our clients and the community and actively ensures that they have an accessible and a safe avenue for providing feedback that fosters a culture which supports clients and the community to make positive comments as well as raise complaints.

All feedback provides EACH Housing with an opportunity to review services, facilities or systems which can lead to quality improvements for the consumer.

EACH Housing will ensure that all management, staff, Board members, volunteers, students and agency staff; are familiar and understand the EACH’s Consumer Complaints and Feedback management process and that consumers are aware of their right to make a complaint and the right to have an advocate to assist them with this process.

EACH Housing is committed to acknowledge complaints within five working days of complaint received. For complex complaints, EACH will endeavour to complete the process within 28 days. If the complainer is not satisfied with EACH’s internal process outcome, EACH will provide the complainer with information about the relevant external Complaints Management Commissioners.

View Complaints Policy

Complaints and feedback can be submitted in one of these ways:

  • Contact the Housing manager
  • Email feedbackandcomplaints@each.com.au.
  • Call us on 1300 00 3224 and ask for the EACH Consumer Liaison Officer.
  • Fill in the online form below.

External Complaints Officers

If you are unhappy with how EACH staff managed your complaint, you can also contact:

The Housing Registrar
You can lodge your complaint in writing or via email at housingregistrarcomplaints@dtf.vic.gov.au

Click here for Housing Registrar Information Sheet