Contractors in your home

After you report a repair request to EACH Housing, they will arrange for a contractor to carry out the work.

The contractor will contact you to arrange a time for the repairs to be carried out. If you aren’t at home when the contractor calls, get back to them as soon as possible and organise a time for them come and do the repairs.

If you aren’t at home they will leave a card for you with their:

  • name, address and contact details
  • the date and time they called
  • why they called.

The contractor’s rights and responsibilities

The contractor has the right to leave without carrying out or completing repairs if:

  • you refuse to stop smoking around them
  • their safety is threatened – eg someone threatens them, an aggressive dog isn’t properly restrained.

The contractor must:

  • show you their identification before entering your home
  • make sure the work area is left in a safe, clean and tidy condition at the end of each working day
  • remove any rubbish they create
  • be polite and respectful to you, your home and your possessions.

Your rights and responsibilities

You are breaking the conditions of your lease agreement if you:

  • refuse to give the contractor access to your property for the repairs to be done
  • harass, threaten or are otherwise aggressive towards a contractor.

You should help the contractor by:

  • being polite and respectful
  • making sure children and pets are kept out of the way
  • moving any furniture or other items that are in the way.

Contact EACH Housing if you:

  • aren’t happy with a contractor’s behaviour
  • are concerned about the standard of the work carried out
  • aren’t satisfied with the time it has taken the contractor to call and carry out the work
  • would like to give any other feedback on your experience.