Contractors in your home
After you report a repair request to EACH Housing, they will arrange for a contractor to carry out the work.
The contractor will contact you to arrange a time for the repairs to be carried out. If you aren’t at home when the contractor calls, get back to them as soon as possible and organise a time for them come and do the repairs.
If you aren’t at home they will leave a card for you with their:
- name, address and contact details
- the date and time they called
- why they called.
The contractor’s rights and responsibilities
The contractor has the right to leave without carrying out or completing repairs if:
- you refuse to stop smoking around them
- their safety is threatened – eg someone threatens them, an aggressive dog isn’t properly restrained.
The contractor must:
- show you their identification before entering your home
- make sure the work area is left in a safe, clean and tidy condition at the end of each working day
- remove any rubbish they create
- be polite and respectful to you, your home and your possessions.
Your rights and responsibilities
You are breaking the conditions of your lease agreement if you:
- refuse to give the contractor access to your property for the repairs to be done
- harass, threaten or are otherwise aggressive towards a contractor.
You should help the contractor by:
- being polite and respectful
- making sure children and pets are kept out of the way
- moving any furniture or other items that are in the way.
Contact EACH Housing if you:
- aren’t happy with a contractor’s behaviour
- are concerned about the standard of the work carried out
- aren’t satisfied with the time it has taken the contractor to call and carry out the work
- would like to give any other feedback on your experience.