EACH Housing carries out repair and maintenance work on its properties to keep your home in good condition. It is important to keep our houses safe and secure, and to extend life expectancy. All repairs are the landlord or the property owner’s responsibility, however if you the tenant, or one of your visitors to your home caused the damage, the landlord or owner can ask you to arrange or pay for the repair.

EACH Housing relies on its tenants to lodge a repair request to be able to undertake any repair and maintenance work. Tenants should report any repair, however big or small, it is your responsibility to notify EACH Housing as soon as you are aware of a maintenance issue. This is because if it isn’t reported the issue may cause further damage to your home.

For all types of repairs please contact the Tenancy team on 03 9847 5916, via email at housing@each.com.au or by using the form on this website.

How Long Repairs Take

Your request will be assessed to see how urgent it is.

EACH Housing undertakes different types of maintenance – Urgent, Priority and General.

Maintenance Type Response Time
Urgent A response is provided within 24 hours if the issue has an imminent threat to the tenant’s or safety or there is a risk of serious property damage. (e.g. Fire or Flooding)
Priority Are responded to within 24 hours to 7 days. (e.g. loss of power, leaking tap)
General Are responded to within 14- 21 days. (e.g. problems such as a broken soap holder or a loose shower rail)

 

If your repair request is received during business hours your repair request will be processed the same day. If you choose to email your repair request we will respond to your request the same day.

Outside of the business hours we will process URGENT maintenance requests only. Any requests that are not urgent will be processed on the following business day.

Please call the Emergency after hours Maintenance phone number on 0439 577 487 outside of business hours. DO NOT EMAIL or TXT Urgent repair requests.

What EACH Housing cannot help with

EACH Housing cannot help if you:

  • lose your keys or lock yourself out
  • have problems with pests or vermin.
  • gardening